Christmas and New Year Opening Times

posted by: Jonathan Shaw

Over the festive period our three central clinics (Exeter, Barnstaple, Torbay) will be closed on bank holidays and at weekends, with other days affected by reduced hours at times. Please check the opening hours of your local service before contacting them.

When our clinics are closed, Emergency contraception (the morning-after-pill) is also available free of charge from Walk-in centres, Minor Injury Units and some pharmacies – click here to find your local provider . We would recommend if you are planning to go to a pharmacy for emergency contraception that you call first to check there is a pharmacist on duty who is able to supply this medication.

If you think you have been exposed to HIV in the last 72 hours and require emergency PEP medication, this is available from all major A&E hospital departments when sexual health clinic are closed. Details about PEP and where to access locally are here.

EXETER:

Monday 21 December -Wednesday 23 December: Normal opening hours

CHRISTMAS EVE: Telephone triage available 9am-3pm

CHRISTMAS DAY:  CLINIC CLOSED

BOXING DAY:  CLINIC CLOSED

Monday 28 December: CLINIC CLOSED

Tuesday 29 December: Normal opening hours – The telephone triage list operating on this day is likely to be BUSY so if you need a routine check or anything non-urgent, it may be better to defer calling for a few days.

Wednesday 30 December: Normal opening hours

NEW YEARS EVE: Telephone triage available 9am-3pm

NEW YEARS DAY: ALL CLINICS CLOSED

Monday 4 January 2021: Normal opening hours – The telephone triage list operating on this day is likely to be BUSY so if you need a routine check or anything non-urgent, it may be better to defer calling for a few days.

BARNSTAPLE:

Monday 21 December -Wednesday 23 December: 9am-5pm

CHRISTMAS EVE – 9am- 2pm

CHRISTMAS DAY: Bank Holiday -Closed

Monday 28th: Bank Holiday- Closed

Tuesday 29th: 9am-5pm – The telephone triage list operating on this day is likely to be BUSY so if you need a routine check or anything non-urgent, it may be better to defer calling for a few days.

Wednesday 30th: 9am-5pm

Thursday 31st (New Years eve) 9am-2pm

Friday 1st- Closed

Back to normal hours Monday 4th January 2021 – The telephone triage list operating on this day is likely to be BUSY so if you need a routine check or anything non-urgent, it may be better to defer calling for a few days.

TORBAY:

Monday 21 December -Wednesday 23 December: Normal opening hours

CHRISTMAS EVE: Telephone triage available 9am-3pm

CHRISTMAS DAY:  CLINIC CLOSED

BOXING DAY:  CLINIC CLOSED

Monday 28 December: CLINIC CLOSED

Tuesday 29 December: Normal opening hours – The telephone triage list operating on this day is likely to be BUSY so if you need a routine check or anything non-urgent, it may be better to defer calling for a few days.

Wednesday 30 December: Normal opening hours

NEW YEARS EVE: Telephone triage available 9am-3pm

NEW YEARS DAY: ALL CLINICS CLOSED

Monday 4 January 2021: Normal opening hours – The telephone triage list operating on this day is likely to be BUSY so if you need a routine check or anything non-urgent, it may be better to defer calling for a few days.

 

 

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Accessing our service during the COVID pandemic

How to access our service:

We have now implemented a telephone triage system for all of our clinics. This system will be in place for the duration of the pandemic. Please contact our services to access this triage system. Our central telephone number is 0300 303 3989.

If you are experiencing symptoms of Coronavirus please do not attend the clinic. Clear advice for people with symptoms of coronavirus is available at nhs.uk/coronavirus .

Advice from our service:

We have updated information on the provision of routine contraception during this pandemic here.

If you need the combined contraceptive pill please try (if you can) to get updated measurements of your height, weight and blood pressure before calling us.

We are currently prioritising these groups for coil and implant (LARC) fits:

  • Those with vulnerabilities including but not limited to those who are: <18, attending abortion and maternity services, homeless, sex workers, victims of sexual assault, people with language barriers, drug and alcohol problems, learning disability, serious mental illness
  • Those aged <30 years

More details on LARC fittings at our service are found here

There is also specific advice on coronavirus available for People Living with HIV here, and for pregnant women here

Self-requested Sexual Health screening by post is available for for under 25s only - more info here

For others with testing requirements please contact the service on 0300 303 3989.

Information is now also available to advise on sexual contact during a time of social distancing here.

Alternative provision:

Please be aware that we may have to cancel, rearrange or shut clinical services in response to changing clinical and staffing pressures created by the Coronavirus pandemic. 

If you are struggling to access sexual health services, alternatives may be available:

  • Emergency Contraception - at your local pharmacy - more info
  • Contraceptive pills and LARC procedures - obtained from your GP
  • HIV postal testing - available to at-risk groups for a small fee -  more info
  • HIV PEPSE - available via A+E departments - more info
  • Condoms by post (for gay and bisexual men only) - more info