Creating a culture where patients feel heard

posted by: Susan Mills

Devon Sexual Health aspires to continue using patient feedback to drive meaningful improvements in care and service delivery. The service encourages patients to share their experiences of our service through the Care Opinion platform.

Devon Sexual Health offers free, confidential and non-judgemental sexual health services including STI testing & treatment, contraception, HIV support and information and  advice around all aspects of sexual health and wellbeing.

After their appointment or consultation, our clinical team send patients an Invitation Link inviting them to provide feedback. Our dedicated team of responders then review and reply to the feedback submitted on the platform, representing the service and ensuring patients feel listened to, heard and valued.

Staff are empowered to use feedback to support meaningful changes to improve patient care and service delivery. As a result, we’ve seen several improvements made directly in response to patient feedback, showing staff that their involvement leads to positive outcomes.

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