I don't have a video consultation appointment - how can I get one?

I don't have a video consultation appointment - how can I get one?

We are now offering video consultations to some patients. The need for a video consultation is assessed by our team via our telephone triage service on: 0300 303 3989Our lines are open Monday to Friday. Please give us a call so we can work out how we can help.

I have a video consultation appointment

I have a video consultation appointment

Instead of travelling to your appointment, you can enter the clinic’s online waiting area at the time of your appointment. You local Devon Sexual Health service is notified when you logon, and your clinician will join you when ready.

Please remember that our clinicians are seeing other patients in clinic and like any clinic they can run behind. They will start your appointment as soon as they can.

Please click on the relevant link below for the clinic who are due to see you.

Waiting room links

Waiting room links

If you already have a booked video consultation appointment please click on the relevant link below to access the service.

If you have an iPhone please ensure it is running IOS 12.4 (or later) –  ie. an updated iPhone 5s/later generation phone.


Barnstaple:   CLICK HERE


Exeter:    CLICK HERE


Torbay:   CLICK HERE


Psychological therapy:    CLICK HERE

Patient information leaflet

Patient information leaflet

A patient information leaflet for this service is available here

What do I do if something is not working?

What do I do if something is not working?

This is a new service for us and for you, so problems may occur. The best place to start if you experience any issues is by visiting https://nhs.attendanywhere.com/troubleshooting

How can we help you?
Make an appointment

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Accessing our service

In response to the emergence of COVID-19 we have implemented a telephone triage system for all of our clinics. Our central telephone number is 0300 303 3989.

We are currently experiencing high demand for our Sexual Health Services across Devon and Torbay with unprecedented demand in Exeter. Please note always review urgent cases the same day. If your need is urgent and you are struggling to reach us keep trying as our phone system will explain how to access same-day care with us.

We have updated information on the provision of routine contraception here.

Self-requested STI testing by post is available for those aged under 25- more info

We are now running an under 18’s sit and wait clinic at Exeter, Torquay, and Barnstaple for more information click here

If you are struggling to access sexual health services, alternatives may be available:

  • Emergency Contraception - from a local pharmacy - more info
  • Contraceptive pills and LARC procedures - obtained from your GP
  • HIV PEPSE - available via A+E departments - more info
  • Condoms by post (for gay and bisexual men only) - more info