I don't have a video consultation appointment - how can I get one?
We are now offering video consultations to some patients. The need for a video consultation is assessed by our team via our telephone triage service on: 0300 303 3989. Our lines are open Monday to Friday. Please give us a call so we can work out how we can help.
I have a video consultation appointment
Instead of travelling to your appointment, you can enter the clinic’s online waiting area at the time of your appointment. You local Devon Sexual Health service is notified when you logon, and your clinician will join you when ready.
Please remember that our clinicians are seeing other patients in clinic and like any clinic they can run behind. They will start your appointment as soon as they can.
Please click on the relevant link below for the clinic who are due to see you.
Waiting room links
If you already have a booked video consultation appointment please click on the relevant link below to access the service.
If you have an iPhone please ensure it is running IOS 12.4 (or later) – ie. an updated iPhone 5s/later generation phone.
Barnstaple: CLICK HERE
Exeter: CLICK HERE
Torbay: CLICK HERE
Psychological therapy: CLICK HERE
Patient information leaflet
A patient information leaflet for this service is available here
What do I do if something is not working?
This is a new service for us and for you, so problems may occur. The best place to start if you experience any issues is by visiting https://nhs.attendanywhere.com/troubleshooting
Frequently asked questions about
Video consultations
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What do I need to make a video call?
- A good connection to the internet
If you can watch a video online (e.g. YouTube) you can make a video call - A private, well-lit area where you will not be disturbed during the consultation
- One of these:
Google Chrome web browser on a desktop or laptop, or on an Android tablet or smartphone
Safari web browser on an Apple iMac, MacBook, iPad, or iPhone - Web-camera, speakers and microphone already built into laptops or mobile devices
- A good connection to the internet
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Is it secure?
Video calls are secure; your privacy is protected.
You have your own private video room that only authorised clinicians can enter.
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How much internet data will I use?
You don’t use any data while waiting for a clinician to join you.
An Attend Anywhere video call uses a similar amount of data to Skype® or FaceTime®.
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How much does a video call cost?
The video call is free (except for your internet usage).