I don't have a video consultation appointment - how can I get one?

I don't have a video consultation appointment - how can I get one?

We are now offering video consultations to some patients. The need for a video consultation is assessed by our team via our telephone triage service on: 0300 303 3989Our lines are open Monday to Friday. Please give us a call so we can work out how we can help.

I have a video consultation appointment

I have a video consultation appointment

Instead of travelling to your appointment, you can enter the clinic’s online waiting area at the time of your appointment. You local Devon Sexual Health service is notified when you logon, and your clinician will join you when ready.

Please remember that our clinicians are seeing other patients in clinic and like any clinic they can run behind. They will start your appointment as soon as they can.

Please click on the relevant link below for the clinic who are due to see you.

Waiting room links

Waiting room links

If you already have a booked video consultation appointment please click on the relevant link below to access the service.

If you have an iPhone please ensure it is running IOS 12.4 (or later) –  ie. an updated iPhone 5s/later generation phone.

Barnstaple:   CLICK HERE

Exeter:    CLICK HERE

Torbay:   CLICK HERE

Psychological therapy:    CLICK HERE

Patient information leaflet

Patient information leaflet

A patient information leaflet for this service is available here

What do I do if something is not working?

What do I do if something is not working?

This is a new service for us and for you, so problems may occur. The best place to start if you experience any issues is by visiting https://nhs.attendanywhere.com/troubleshooting

How can we help you?
Make an appointment

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Accessing our service during the COVID pandemic

How to access our service:

We have now implemented a telephone triage system for all of our clinics. This system will be in place for the duration of the pandemic. Please contact our services to access this triage system. Our central telephone number is 0300 303 3989.

If you are experiencing symptoms of Coronavirus please do not attend the clinic. Clear advice for people with symptoms of coronavirus is available at nhs.uk/coronavirus .

Advice from our service:

We have updated information on the provision of routine contraception during this pandemic here.

We are currently prioritising these groups for coil and implant (LARC) fits:

  • Those with vulnerabilities including but not limited to those who are: <18, attending abortion and maternity services, homeless, sex workers, victims of sexual assault, people with language barriers, drug and alcohol problems, learning disability, serious mental illness
  • Those aged <30 years

More details on LARC fittings at our service are found here

There is also specific advice on coronavirus available for People Living with HIV here, and for pregnant women here

Self-requested Sexual Health screening by post is available for for under 25s only - more info here

For others with testing requirements please contact the service on 0300 303 3989.

Information is now also available to advise on sexual contact during a time of social distancing here.

Alternative provision:

Please be aware that we may have to cancel, rearrange or shut clinical services in response to changing clinical and staffing pressures created by the Coronavirus pandemic. 

If you are struggling to access sexual health services, alternatives may be available:

  • Emergency Contraception - at your local pharmacy - more info
  • Contraceptive pills and LARC procedures - obtained from your GP
  • HIV postal testing - available to at-risk groups for a small fee -  more info
  • HIV PEPSE - available via A+E departments - more info
  • Condoms by post (for gay and bisexual men only) - more info