Supporting those living with HIV in primary care

Supporting those living with HIV in primary care

In Devon, HIV prevalence is low, and therefore many primary care professionals will have limited experience of caring for persons living with HIV (PLWH). On this page we have outlined some information that will help you to provide effective support to both newly-diagnosed patients and those who have lived long-term with HIV.

Separate patient information is available on the site which reviews HIV prevention measures such as pre-exposure prophylaxis (PrEP) and post-exposure prophylaxis (PEP).

New diagnoses

New diagnoses

Please let us know immediately of any new diagnoses and we can help – contact details are further down this page.

Receiving and managing the delivery of a positive HIV result can be daunting. Our service is available to support you with any new diagnoses including rapid referral in to your local clinic for assessment, discussion and confirmation of the result.

Status disclosure

Status disclosure

Sadly, PLWH still experience stigma in their daily lives and in some healthcare settings – and therefore some choose not to disclose their status widely, or at all. This is their right. However, we do strongly encourage those we look after to disclose to their GP for safety reasons (e.g. drug interactions, awareness of appropriate differentials)

Please always take care with information about someone’s HIV status and only share it with other colleagues, via referrals etc., if you have sought their consent to do so

Drug Interactions

Drug Interactions

These can make Anti-retroviral (ARV) or co-prescribed therapies less effective and/or increase drug levels and side effects.

  • ARV interactions with certain statins, steroids, PPIs and multivitamins are well recognised and can be catastrophic
  • Check before prescribing or recommending over-the counter treatments

This website is a user-friendly and constantly updated resource. Any potentially concerning interactions (yellow, orange, red) can be discussed or clarified by contacting your local service. Entering prescribed HIV therapy on to your electronic systems can also help to reduce the risk of interactions via built-in interaction checkers.



Stands for Undetectable = Untransmittable and means that people who don’t have detectable virus in their bloodstream can’t pass on HIV to their sexual partners

This is one of the most significant statements in the history of HIV research. It is based on large and well conducted observational cohort studies and is central to providing holistic and positive sexual health advice for PLWH. In the long-term we would also aspire that the statement also drives a reduction in HIV-associated stigma.



Effective and well-tolerated HIV therapy now gives PLWH a life expectancy equivalent to a matched person who is HIV negative, especially if diagnosed at an early stage of the condition. Unfortunately, many in England are still diagnosed late (CD4 <350, 43% in 2018, with the figure higher in Devon). This leads to an excess of mortality and morbidity in these patients.

  • Routinely offer an HIV test to all patients requesting sexual health screen, whether or not you perceive there to be risk
  • Offer HIV testing to anyone with an ‘indicator condition’, see

Patients within known at-risk groups for undiagnosed HIV can access postal testing for HIV. Further information on this can be found here.

HIV Testing in Torbay:

Torbay is currently classified as an area of high HIV prevalence, with >2 per 1000 PLWH in the local area (the exact figure is 2.06 per 1000 adults). Current NICE guidance recommends more frequent HIV testing in high prevalence areas. A simple first step is to recommend an HIV test to all new registrants at your surgery. More information can be found in NICE Guidance NG60.

Asking for help

Asking for help

Patient information pages on this site inform on how PLWH can access and seek advice from our service. The contact details listed (as below) are also applicable to clinicians seeking advice or wishing to refer or discuss any HIV queries or concerns:

Exeter: Telephone – 01392 284966

Barnstaple: Telephone – 01271 341562

Torbay: Telephone – 01803 656500

HIV home testing

Did you find this page useful?

Accessing our service during the COVID pandemic

How to access our service:

We have now implemented a telephone triage system for all of our clinics. This system will be in place for the duration of the pandemic. Please contact our services to access this triage system. Our central telephone number is 0300 303 3989.

If you are experiencing symptoms of Coronavirus please do not attend the clinic. Clear advice for people with symptoms of coronavirus is available at .

Advice from our service:

We have updated information on the provision of routine contraception during this pandemic here.

More details on the fitting of LARCs (coils and implants) at our service can be found here

If you need the combined contraceptive pill please try (if you can) to get updated measurements of your height, weight and blood pressure before calling us.

There is also specific advice on coronavirus available for People Living with HIV here, and for pregnant women here

Self-requested Sexual Health screening by post is available for for under 25s only - more info here

For others with testing requirements please contact the service on 0300 303 3989.

Alternative provision:

Please be aware that we may have to cancel, rearrange or shut clinical services in response to changing clinical and staffing pressures created by the Coronavirus pandemic. 

If you are struggling to access sexual health services, alternatives may be available:

  • Emergency Contraception - at your local pharmacy - more info
  • Contraceptive pills and LARC procedures - obtained from your GP
  • HIV postal testing - available to at-risk groups for a small fee -  more info
  • HIV PEPSE - available via A+E departments - more info
  • Condoms by post (for gay and bisexual men only) - more info