Confidentiality

Confidentiality

Our sexual health and contraception services are confidential – even for those under 16 years old.

No-one can access our patient records apart from staff working in our clinics.

All of our tests are sent away under a clinic number and patient’s date of birth, so no-one outside of our service will know about tests performed or test results – this includes GPs, hospital clinics, school nurses, etc.

We do not routinely share information about clinic attendances with anyone else unless you want us to. It can be helpful sometimes for us to work with GPs and other services and let them know about care we have given or treatments we have supplied – but we won’t do this without checking with you first.

If we have concerns about a person’s safety we may need to share this information with another professional. However we would try to let the person know that we were going to do this, as long as it is safe for us to do so.

If you have concerns about confidentiality, please talk to a member of staff who will be able to answer your questions.

We take confidentiality very seriously and all of our staff are trained in managing sensitive situations.

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Accessing our service during the COVID pandemic

How to access our service:

We have now implemented a telephone triage system for all of our clinics. This system will be in place for the duration of the pandemic. Please contact our services to access this triage system. Our central telephone number is 0300 303 3989.

If you are experiencing symptoms of Coronavirus please do not attend the clinic. Clear advice for people with symptoms of coronavirus is available at nhs.uk/coronavirus .

Advice from our service:

We have updated information on the provision of routine contraception during this pandemic here.

We are currently prioritising these groups for coil and implant (LARC) fits:

  • Those with vulnerabilities including but not limited to those who are: <18, attending abortion and maternity services, homeless, sex workers, victims of sexual assault, people with language barriers, drug and alcohol problems, learning disability, serious mental illness
  • Those aged <30 years

More details on LARC fittings at our service are found here

There is also specific advice on coronavirus available for People Living with HIV here, and for pregnant women here

Self-requested Sexual Health screening by post is available for for under 25s only - more info here

For others with testing requirements please contact the service on 0300 303 3989.

Information is now also available to advise on sexual contact during a time of social distancing here.

Alternative provision:

Please be aware that we may have to cancel, rearrange or shut clinical services in response to changing clinical and staffing pressures created by the Coronavirus pandemic. 

If you are struggling to access sexual health services, alternatives may be available:

  • Emergency Contraception - at your local pharmacy - more info
  • Contraceptive pills and LARC procedures - obtained from your GP
  • HIV postal testing - available to at-risk groups for a small fee -  more info
  • HIV PEPSE - available via A+E departments - more info
  • Condoms by post (for gay and bisexual men only) - more info