Confidentiality

Confidentiality

Our sexual health and contraception services are confidential – even for those under 16 years old.

No-one can access our patient records apart from staff working in our clinics.

All of our tests are sent away under a clinic number and patient’s date of birth, so no-one outside of our service will know about tests performed or test results – this includes GPs, hospital clinics, school nurses, etc.

We do not routinely share information about clinic attendances with anyone else unless you want us to. It can be helpful sometimes for us to work with GPs and other services and let them know about care we have given or treatments we have supplied – but we won’t do this without checking with you first.

If we have concerns about a person’s safety we may need to share this information with another professional. However we would try to let the person know that we were going to do this, as long as it is safe for us to do so.

If you have concerns about confidentiality, please talk to a member of staff who will be able to answer your questions.

We take confidentiality very seriously and all of our staff are trained in managing sensitive situations.

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Accessing our service

In response to the emergence of COVID-19 we have implemented a telephone triage system for all of our clinics. Our central telephone number is 0300 303 3989.

We are currently experiencing high demand for our Sexual Health Services across Devon and Torbay with unprecedented demand in Exeter. Please note always review urgent cases the same day. If your need is urgent and you are struggling to reach us keep trying as our phone system will explain how to access same-day care with us.

We have updated information on the provision of routine contraception here.

Self-requested STI testing by post is available for those aged under 25- more info

We are now running an under 18’s sit and wait clinic at Exeter, Torquay, and Barnstaple for more information click here

If you are struggling to access sexual health services, alternatives may be available:

  • Emergency Contraception - from a local pharmacy - more info
  • Contraceptive pills and LARC procedures - obtained from your GP
  • HIV PEPSE - available via A+E departments - more info
  • Condoms by post (for gay and bisexual men only) - more info