Your Personal Health Record (PHR)
To help make it easier to manage your sexual health, our Personal Health Record system helps you to book and manage your own appointments online.
In order to access this system, you will need to create a Personal Health Record (PHR).
How to sign up to your Personal Health Record (PHR)
Creating a Personal Health Record (PHR) will enable you to register with Devon Sexual Health and book, cancel and re-arrange your own clinic appointments.
To create your PHR account, you’ll need:
- Your own email address (not one you share with someone else)
- Your own UK mobile phone number
Once you’ve verified both, you’ll fill in the ‘My Details’ section. This is where you add:
- Your home address
- Your full name
- Date of birth
- Gender identity
- Sex assigned at birth
Your information is kept private and safe. It’s not linked to your main NHS record or NHS number.
You can register for a PHR here.
If you are already registered, you can log into your account here.
If your postcode isn’t recognised (this can happen with new buildings or addresses), don’t worry! You can still set up your PHR by calling 0300 303 3989. An advisor will arrange for someone to help you.
Appointment availability in service is also not guaranteed by the presence of online booking – we can only book according to the clinic and staff capacity we have.
If you need to access sexual health services outside of Devon, please see: NHS Find Sexual Health Services
PHR disclaimer
To create your PHR account, you’ll need:
- Your own email address (not one you share with someone else)
- Your own UK mobile phone number
You must NOT set up an account with a shared email address and you need to ensure that no one else has access to your phone.
We recommend using a private, not shared, computer or device. If your only option is to use a shared device, then we recommend best practice of:
- Not saving your log in information on shared device
- Not leaving a device unattended with sensitive information on the screen.
- Disabling any features that store passwords or log in information
- Deleting browsing history when you have finished using the shared device.
There is a risk of disclosure of private and sensitive information if you do not adhere to the above. Accounts that are found to be in breach of these terms, either created by using someone else’s email address or phone number, will be de-activated pending identification verification.
By registering for a PHR account, you are consenting for us to contact you via the email address and telephone number provided so please ensure you enter your details correctly.
You are also confirming that you are providing us with accurate and up-to-date information and that the contact details provided are personal and only accessible by you. We also recommend ensuring both your email account and phone account are password-protected. In some circumstances there may be a need for you to verify your identity which will be done remotely via email.
Please note, the PHR system will not allow records to share email addresses so you must register using an email that is personal to you and that only you have access to.
Emergency sexual health services
If you require any of the below services, please do not use our online booking service – alternative ways to access these time-critical services are supplied:
Emergency contraception
Emergency contraception (EC) is most effective the sooner you take it. If you have had unprotected (condomless) sex and require the Emergency Hormonal Contraceptive (EHC), also known as the morning after pill, do not use the online booking system and call our clinics directly on 0300 303 3989, walk-in to one of our clinic hubs (Barnstaple, Exeter, Torquay) to request EC during our opening hours, or contact your local GP or pharmacy. You can find your nearest EC provider by using our find a service option.
For more information on emergency contraception see here
PEPSE
If you think you have been exposed to HIV through sexual activity with someone you know has untreated HIV, or may have untreated HIV, please contact us directly on 0300 303 3989 or walk-in to one of our clinic hubs (Barnstaple, Exeter, Torquay) to request HIV post-exposure prophylaxis (PEPSE) during our opening hours. If your enquiry is out of clinic hours, please attend your local A&E department as soon as possible.
PEPSE is a treatment that may reduce your chances of acquiring HIV but it must be started within 72 hours to be effective; ideally within 24 hours. Please note, PEPSE will not be prescribed after 72 hours.
Further information on PEPSE can be found here
Condom ordering
We do not offer appointments for collection of condoms. For information on how to access FREE condoms, see our condoms page.
Rape or Sexual Assault
If you have been raped or sexually assaulted, please contact the Devon and Cornwall SARCs on 0300 303 4626. Sexual Assault Referral Centres (SARCs) offer medical, practical and emotional support with specially trained NHS doctors, nurses and support workers to care for you.
For more information visit: https://sarchelp.co.uk/
Frequently asked questions about
your Personal Health Record
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How do I register for a PHR?
Click on the link ‘Register for your PHR’.
You can only register for a PHR account using a personal email and personal UK mobile number. You will be asked to verify both of these as part of the registration process so do check that you have entered your details correctly.
Once you have submitted your details, you will need to verify your email address. Once you have verified your email address, you will then be sent a verification code via text message to your mobile phone. You will have three attempts to enter your verification code.
Please note, your email address will need to be verified within 24 hours, otherwise you will need to start the registration process again.
The PHR system will not allow records to share email addresses so you must register using an email address that is personal to you and that only you have access to.
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I haven’t received a verification email, what should I do?
If you haven’t received a verification email, please check your junk mail. If no email has been found, you can click on the ‘Help’ button on the registration page and select: ‘Resend registration confirmation email’.
Once your details have been verified, you will be able to log into your PHR using your email and selected password.
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What happens when I first log into my PHR?
After logging in, further verification will be required through your mobile phone. You will be prompted to input the code sent to the UK mobile phone number you have registered with and select verify. Please note, you will have three attempts to enter your verification code. If you do not receive a code, please click on the ‘Resend’ button.
When all verification is complete, you can then access the ‘My Details’ section of your PHR account, where you will need to enter your personal details.
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What details will I need to set up a PHR?
To sign up for a PHR account, you will need to provide a personal email address – not a shared email address – and personal UK mobile phone number.
A verification email will be sent to confirm that you have access to that account, followed by a further verification code via SMS text message to the phone number you have provided.
Once verification is complete, you will then be asked to complete the ‘My Details’ section of the PHR which will enable you to provide the details to set up your patient record, including your home address and additional personal information including: full name, date of birth, gender identity and sex assigned at birth. Please be assured that this information is stored confidentially and is not connected to your general NHS record and/or NHS number.
The PHR system uses a national post code service which in some instances may not contain details of new developments or newly registered properties. If your postcode isn’t recognised, you can still set up a PHR by calling 0300 303 3989 – the advisor will then ask one of our team to contact you to review this.
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Can I change my email and phone details on my PHR?
Please note, for security reasons, you are unable to change your email and mobile number on your PHR account once registered. Should you wish to make a change, you will need to contact 0300 303 3989 and you will need to verify your identity before any changes can be made. This is to ensure others who know your contact details cannot take control of your PHR account.
Please note, you will not be able to set up a new PHR account using an email address which is already registered on the PHR system.
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I’ve forgotten my password, what can I do?
You can reset your password by clicking the ‘Help’ button on the PHR log-in page. This option allows you to reset your password as well as resend your verification email if you have not already completed this part of your registration.
If you experience any problems, please call 0300 303 3989 and an advisor will ask one of our team to contact you.
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How do I book or manage my appointments on my PHR?
Once you have successfully set up your PHR, you can manage and book your sexual health appointments online. After logging in, go to the ‘Appointments’ section on the home page and click the ‘Book Appointment’ button.
To ensure the right appointment for you, you will be prompted to answer some questions. Based on your answers, you may be offered a telephone or face to face appointment. Some appointments for more complex issues will not be able to book online and you will need to call 0300 303 3989. The system will also tell you if you are trying to access an appointment for a service we do not provide at our clinics.
You will able to view, cancel and rebook through the appointments section on your online PHR.
Please note, if you need HIV PEPSE or Emergency Contraception (EC), please call our clinics directly on 0300 303 3989, or consider walking in to one of our hubs during our opening hours, instead of trying to book online.
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I can’t access my PHR account, what should I do?
If you have any problems logging into your account, first check that you are entering all details correctly.
The ‘Help’ function contains links to both reset your password or to re-send a verification email.
If you are still experiencing problems accessing your online PHR account, please contact 0300 303 3989.